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In emails to customers, Rogers and its Fido brand previously said anyone who doesn’t transition to an upgraded network by June 30 will be charged the fee. Rogers and Fido will retire the company’s 3G network on July 31 and anyone who hasn’t upgraded by then will lose service.

On the subreddit page, umbrellafree commented, “Emails are no longer a suitable way to inform customers of important details about their phone plans. Emails can become lost among promotional and spam messages.

“If my plan was changing, to the point where I was going to be charged more for a service, I expect a physical letter with ‘important’ written on it or even a text from a five-digit number,” the commenter wrote. “But emails are hopeless nowadays.”

3G network ending

Rogers and Fido customers with phones and wireless devices on a 3G network must upgrade their 3G-enabled devices to a 4G LTE (long-term evolution) or 5G network as older cellular networks are decommissioned.

According to the , mobile service providers are actively phasing out 3G (third generation) networks in favour of newer networks that offer faster data speed and improved voice quality and connectivity.

Major U.S. cellular carriers have already completed their 3G decommissioning.

Following the deadline, all outgoing calls, except for 911 calls, will be automatically redirected to a customer migration specialist to discuss transition options to an upgraded network.

After its 3G network is decommissioned, Rogers noted, “Any device still exclusively connected to our 3G network will lose service.”

A Rogers spokesperson previously told Metroland, a “small percentage” of its customers remain on the 3G network.

Rogers has been proactively communicating with customers since last year to help them migrate to an upgraded network at no additional cost, the company added.

Rogers customers who still haven’t migrated to a 4G LTE or 5G network can switch without changing their plan. The company is offering customers a new, compatible device for $0 if needed, Rogers added.

Do I need a new phone?

Not all 3G users will need to get new phones.

Depending on your device, swapping the SIM card (subscriber identity module) to allow 4G LTE access could be all that’s required.

For others, updating a setting to enable upgraded service may solve the problem.

But if your device can’t be configured to access at least a 4G LTE network, you’ll need a new phone.

Customers can keep their existing phone number when transitioning to an upgraded network.

Rogers has a specialized 3G team available at 1-855-720-9035. Customers can also visit a retail location.

Other carriers

 customers have until Oct. 31 to upgrade their 3G service to a 4G LTE, 5G or 5G-plus device to make phone calls, send texts or use data, the company noted online.

�³󾱱����� has yet to announce a hard end date for 3G service, the company has begun transitioning customers to more modern networks.

Telus has introduced a $3 fee to monthly invoices for select customers whose device is still using a legacy 3G network for voice calls and data.

The monthly fee offsets rising network and infrastructure costs associated with 3G networks, Telus said.

The company said 97.7 per cent of its customers have already switched to a 4G LTE or 5G network.